Effective Date: 03/02/2025
Last Updated: 10/11/2025

1. Who We Are: Walker Home and Garden Centre Ltd
361 Argyll Street, Dunoon, Argyll, PA237RN
storage@walkersdunoon.co.uk
013697040003

We take your privacy seriously and are committed to protecting your personal information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Information We Collect

We may collect and store the following information about you:

a. Personal and Contact Information

  • Your name, address, phone number, and email address
  • Proof of identity (e.g. driving licence, passport)

b. Payment and Account Details

  • Payment information (card or bank details, processed securely)
  • Billing address and payment history
  • Details about your storage unit (unit number, rental period, invoices)

c. Security Information

  • CCTV footage from around our site
  • Access control records (gate logs, key fob, or PIN use)
  • Vehicle registration numbers (if applicable)

d. Online Booking and Website Data

If you make a booking or payment online, we may also collect:

  • IP address and browser information
  • Cookies and tracking data (to improve your online experience)
  • Information submitted through online forms (e.g., booking requests or contact forms)

We use secure, encrypted payment gateways to handle all online transactions. Your card details are not stored by us.

3. How We Use Your Information

We use your information to:

  • Set up and manage your self-storage account
  • Process bookings and payments
  • Verify your identity and prevent fraud
  • Keep our site safe and secure (CCTV and access systems)
  • Send service updates, reminders, and notices
  • Respond to your enquiries
  • Improve our website and customer service

We will never sell, rent, or trade your data with other companies for marketing purposes.

4. Cookies and Online Tracking

Our website may use cookies to:

  • Make the website work properly
  • Remember your preferences
  • Help us understand how the site is used

You can accept or refuse cookies in your browser settings. For more details, see our Cookie Policy (if applicable).

5. CCTV and Security

CCTV cameras operate throughout our facility to:

  • Protect customers, staff, and property
  • Prevent and detect crime

CCTV footage is stored securely and normally kept for 30–60 days, unless it is needed for investigation or legal purposes.

6. Sharing Your Information

We may share your information with:

  • Payment providers (e.g., Stripe, Worldpay, PayPal) to process online transactions
  • IT and website providers who maintain our systems
  • Security companies that manage CCTV or access systems
  • Professional advisers (accountants or solicitors) under confidentiality
  • Law enforcement or regulators, if required by law

All third parties are required to keep your data safe and only use it for the agreed purpose.

7. How Long We Keep Your Information

We keep your personal data only for as long as we need it to:

  • Manage your storage agreement
  • Meet tax, legal, and accounting obligations

Once it’s no longer needed, your data is securely deleted or anonymised.

8. How We Protect Your Data

We use a range of security measures, including:

  • Encrypted payment and booking systems
  • Secure data storage and password protection
  • CCTV and restricted site access
  • Regular system security checks

While we take strong precautions, no system is completely secure. If a data breach occurs, we will notify you and the Information Commissioner’s Office (ICO) if legally required.

9. Your Rights

Under UK GDPR, you have the right to:

  • Access the information we hold about you
  • Ask us to correct or delete your data
  • Object to or restrict how we use your data
  • Withdraw consent (where we rely on it)
  • Request your data in a portable format

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding. If you’re unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO):
Website:https://www.ico.org.uk
Phone: 0303 123 1113

10. Changes to This Policy We may update this Privacy Policy from time to time. The latest version will always be available on our website, showing the updated “Effective Date.”

11. Contact Us

If you have any questions about this Privacy Policy or how we use your personal data, please contact:

Walker Home and Garden Centre Ltd
361 Argyll Street, Dunoon, Argyll, PA237RN
storage@walkersdunoon.co.uk
01369704003

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